Multi Access Drone Solutions Pty Ltd (MAD, we, us or our) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit multiaccessdrones.com.au, contact us or use our services.
Our services include aerial application, drone mapping and surveying, drone training and support, robotic mulching and vegetation management, and related work. This policy applies to personal information connected with those activities.
Personal information is information about an identified person or someone who can reasonably be identified.
Depending on your enquiry or the services involved, we may collect:
Please provide only the information reasonably needed for your enquiry or work. Avoid including sensitive personal information in a general website enquiry. Where sensitive information is needed for a particular service, we will explain the purpose and obtain consent where required, or handle it on another lawful basis.
We collect information when you submit a website form, contact us by phone or email, request a quotation, make a booking, provide instructions or receive our services.
We may also receive relevant information from an authorised representative, property owner or occupier, adviser, contractor or other person involved in a job. Operational information may be collected during site assessments, drone flights, mapping, vegetation management or training.
Website information may be collected automatically through server logs, cookies, advertising tags, analytics and embedded content.
You can make a general enquiry without identifying yourself where practicable. If you do not provide information we need, we may be unable to prepare an accurate quotation, arrange access, respond to you or carry out the requested work.
We use personal information to:
We use information for other purposes where you consent or where permitted or required by law.
Drone operations and site work may capture people, vehicles, buildings, property details or neighbouring areas. We aim to limit collection to information reasonably needed for the work, safety and operational records.
Job information may be provided to the customer and authorised people involved in the engagement. Please tell us before work begins if there are privacy concerns or sensitive areas we should consider. We will consider these when planning the work, alongside safety and legal requirements.
Using identifiable people or personal information from a job in public promotional material is a separate purpose. We will seek appropriate permission before doing so unless another lawful basis applies.
Where reasonably necessary for the purposes in this policy, we may share information with:
We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
Our website includes Google Tag Manager, a Google advertising tag, Ahrefs Web Analytics, Google-hosted fonts and embedded YouTube content. These services help deliver website content, understand visits and measure advertising performance.
Depending on the service and its settings, website technologies may process device and browser information, IP addresses, pages visited, referral information and interactions. Some services use cookies or similar identifiers. Not every analytics tool uses cookies.
Google may process information under its Privacy Policy. Information about Ahrefs Web Analytics is available in its service overview and Privacy Policy.
You can manage or delete cookies through your browser settings. Blocking cookies or third-party content may affect parts of the website and may not prevent all technical information from being processed. Google also provides advertising controls.
Personal information may be stored in Australia.
Some technology and service providers may also store, process or access information overseas. This can include information handled through Google and other third-party website services. The locations involved depend on the provider and service arrangements.
Where applicable law requires safeguards for an overseas disclosure, we will take reasonable steps to meet those requirements. You can contact us for further information about the providers and locations relevant to your information.
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service or transmission method can guarantee complete security.
We retain information for as long as reasonably needed for the purpose for which it is held, including operational, accounting, regulatory, insurance and dispute-related requirements. When information is no longer needed and retention is not required by law, we take reasonable steps to securely destroy it or remove identifying details.
If we send marketing emails or messages, we will do so with the consent required by applicable law and provide a way to unsubscribe.
You can opt out using the instructions in the message or by contacting us. We will action requests within the applicable timeframe. Opting out of marketing does not prevent necessary communications about an enquiry, booking, account or service.
Contact us if you would like access to personal information we hold about you or would like it corrected. Please describe the information or correction requested. We may need to verify your identity to protect your privacy.
We will respond within a reasonable period and handle the request in accordance with applicable law. If we cannot provide access or make a requested correction, we will explain the reason, unless prevented by law, and how you can raise a concern.
If you have a concern about how we have handled personal information, please contact us using the details below. Explain what happened and the outcome you are seeking. You can ask for assistance to make a complaint.
We will consider the information provided, investigate as appropriate and respond. We aim to respond within 30 days. If more time is needed, we will explain why and provide an update.
If you are dissatisfied with our response, or have not received a response within 30 days, you may be able to complain to the Office of the Australian Information Commissioner, where the matter falls within its jurisdiction.
Our website links to third-party websites and platforms. Those services have their own privacy practices. Please review the relevant privacy information before providing personal information to them.
We may update this policy to reflect changes to our services, technology or information-handling practices. The current version will be published on this page.
For privacy enquiries, requests or complaints, contact:
Multi Access Drone Solutions Pty Ltd
Email: info@multiaccessdrones.com.au
Location: Gympie, Queensland, Australia
