Accessibility Policy

Multi Access Drone Solutions Pty Ltd (MAD) aims to make our website and information about our services accessible to people with disability. We want people to be able to learn about our services, request a quotation and contact our team in a way that works for them.

Need help using our website?

If you have difficulty using any part of multiaccessdrones.com.au, or need information in a different format, please contact us:

Email: info@multiaccessdrones.com.au

You do not need to use the website enquiry form to contact us. You can email directly to ask about a service, request a quotation or discuss your needs.

Our accessibility approach

Our goal is to improve access using the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as a reference.

When improving the website, our priorities include:

• Clear language, meaningful headings and consistent navigation.
• Readable text and sufficient colour contrast.
• Keyboard access and a visible indication of the selected link or control.
• Useful text alternatives for meaningful images.
• Forms with clear labels, instructions and understandable error messages.
• Alternatives for important information presented in video, maps or downloadable documents.

This is our improvement goal. We are not making a claim that every page or feature currently meets WCAG 2.2 Level AA. Full conformance has not been verified for this statement.

Documents, maps, images and video

Aerial maps, visual reports, video and downloadable documents can present accessibility barriers. If you cannot access information in one of these formats, tell us what you need. We will work with you to provide the relevant information in an appropriate alternative format or explain it another way.

Depending on the information, this may include a plain-text explanation, an email summary or a discussion with our team. You do not need to provide a diagnosis or medical details to request help.

Third-party content

Parts of the website use content or services supplied by third parties, including embedded video and external links. Accessibility can vary between those services. If a third-party feature prevents you from accessing information or contacting us, please use the email or phone details above so we can assist.

Report an accessibility barrier

We welcome feedback about anything that makes the website difficult to use. Where possible, tell us:

• The page address or the information you were trying to access.
• What you were trying to do and what happened.
• Your preferred way for us to contact you.
• Any alternative format or assistance that would help.

You may also tell us which browser, device or assistive technology you were using if you are comfortable doing so. This is optional.

We will respond as soon as practicable, discuss an alternative way to access the information where needed, and consider the issue for improvement. If resolving it takes more time, we will keep you informed.